Business
Personal

Pay Later (Extend) Terms & Conditions

Updated:
August 19, 2026
  1. Introduction
    1. These standard terms and conditions (“T&Cs”) are issued by Stitch Services Proprietary Limited (“Stitch Services”), the credit provider. They govern the Consumer’s use of the Stitch Pay Later: Extend product (the “Product”) provided to the Consumer by Stitch Services, together with members of the Stitch Group acting on its behalf.
    2. The Stitch Group comprises Stitch Services and all of its Affiliates from time to time, including Stitch Money (Pty) Ltd (“Stitch Money”). Stitch Money acts as third-party payment processor (“TPPP”) on behalf of Stitch Services in disbursing to Merchants the credit advanced to Consumers and in collecting Instalments from Consumers under the Payment Mandate. Stitch Money also performs credit bureau enquiries, the Affordability Assessment, identity verification and FICA checks on behalf of Stitch Services under contracts that members of the Stitch Group hold with registered credit bureau, including TransUnion and Experian, and other third-party data providers.
    3. These T&Cs form part of every credit agreement that the Consumer concludes with Stitch Services under the Product (“Credit Agreement”), into which they are incorporated under regulation 31(1)(b) of the National Credit Regulations.
    4. Any capitalised terms used but not defined in these T&Cs have the meanings given in the relevant Credit Agreement or Quote.
    5. Stitch may update these T&Cs from time to time. Updated versions will be published on the Stitch consumer website, will state the effective date of the update, and will be binding on the Consumer from that date. Where an update materially affects the Consumer’s rights or obligations under an existing Credit Agreement, Stitch will give the Consumer at least 5 (five) Business Days’ prior written notice by email and a web portal notification, and the Consumer may terminate the Consumer’s relationship with Stitch under clause 12 before the effective date if the Consumer does not accept the update. Updates do not apply to a concluded Credit Agreement to the extent that they would affect the prescribed content of that agreement, and material variations affecting existing Credit Agreements are subject to section 104 of the NCA.
    6. These T&Cs must be read together with the relevant Credit Agreement and Quote. If there is any conflict between these T&Cs and a Credit Agreement, the Credit Agreement prevails to the extent of the conflict.
    7. Stitch Services is registered as a credit provider with the National Credit Regulator under registration number NCRCP-23522.
    8. These T&Cs bind the Consumer from the date on which the Consumer accepts them as part of the Stitch sign-up flow. They continue to bind the Consumer for the duration of the Consumer’s relationship with Stitch, whether or not a Credit Agreement is in force at any given time, and terminate only as set out in clause 12 hereof (Termination of the relationship).
  2. Definitions
    In these T&Cs, unless the context indicates otherwise:
    1. “Affiliate” means, in relation to any company, any other company that controls, is controlled by, or is under common control with, that company. “Control” for this purpose means the direct or indirect ownership of more than 50% of the voting securities or equity interests of a company, or the power to direct or cause the direction of the management or policies of a company, whether through ownership, contract or otherwise;
    2. “Affordability Assessment” means the assessment Stitch Services is required to perform in terms of section 81 of the NCA and Regulation 23A before extending credit;
    3. “Business Day” means any day other than a Saturday, Sunday or public holiday in South Africa;
    4. “Chargeback” means a reversal of a payment made to a Merchant for a Transaction, initiated by Stitch Services, acting through Stitch Money as TPPP, following a dispute, fraud finding or merchant breach;
    5. “Consumer” means the natural person who has applied for and uses the Product;
    6. “Credit Agreement” means the Stitch Pay Later: Extend Credit Agreement concluded between Stitch Services and the Consumer for a single Transaction under the Product;
    7. "Initiation Fee" means the initiation fee specified in a Quote, payable separately and upfront by the Consumer in cleared funds before the suspensive condition is satisfied, and not added to the Principal Debt;
    8. “Instalment” means each monthly payment payable by the Consumer to Stitch Services under a Credit Agreement, the number, amount, frequency and dates of which are set out in the relevant Quote;
    9. “Deposit” means, where the Quote specifies a deposit for a particular Transaction, the amount paid by the Consumer as the Consumer's own contribution to the gross purchase price of the Transaction, separately from the credit advanced under the Credit Agreement. The Product may operate with or without a Deposit. The Quote will specify whether a Deposit is required;
    10. “Merchant” means a merchant participating in the Product, from whom the Consumer is purchasing goods or services;
    11. “NCA” means the National Credit Act 34 of 2005;
    12. “Payment Mandate” means the recurring payment authority granted by the Consumer to Stitch, acting through Stitch Money as TPPP, for the collection of each Instalment, being either (a) a recurring card debit mandate against the Consumer's nominated payment card; or (b) a DebiCheck monthly debit order mandate against the Consumer's nominated bank account, in each case as specified in the Quote and as may be substituted under the Credit Agreement;
    13. “POPIA” means the Protection of Personal Information Act 4 of 2013;
    14. “Pre-Qualified Amount” means the indicative amount communicated to the Consumer following an Affordability Assessment, which is not an offer of credit and does not bind Stitch Services to extend credit;
    15. "Principal Debt" means the amount of credit advanced by Stitch Services to the Consumer, as specified in a Quote, being the principal sum on which interest, the monthly service fee and any other charges permitted under the NCA are calculated;
    16. “Privacy Policy” means the Stitch Privacy Policy available at Privacy Policy;
    17. “Quote” means the Pre-Agreement Statement and Quotation issued to the Consumer for a particular Transaction;
    18. “Refund” means a reversal in whole or in part of a Transaction following a return of goods or services by the Consumer to the Merchant in accordance with the Merchant's returns policy or applicable law;
    19. “Stitch” means, where the context permits, Stitch Services or any other member of the Stitch Group acting on behalf of Stitch Services;
    20. “Stitch Group” means Stitch Services and all of its Affiliates from time to time, including Stitch Money;
    21. “Stitch Money” means Stitch Money (Pty) Ltd, registration number 2018/409288/07, an Affiliate of Stitch Services;
    22. “Stitch Services” means Stitch Services Proprietary Limited, the credit provider;
    23. “TPPP” means a third-party payment processor; and
    24. “Transaction” means a single purchase by the Consumer from a Merchant funded by Stitch Services under the Product.
  3. The Product
    1. The Product enables the Consumer to fund a purchase from a Merchant in Instalments. Each Transaction is a standalone Credit Agreement. The Product is not a credit facility, line of credit, or revolving credit account. There is no pre-approved limit available for re-use. Every Transaction is separately assessed and separately documented.
    2. The credit advanced for a Transaction is paid by Stitch directly to the Merchant. It is not paid into any account or wallet of the Consumer.
    3. Pre-Qualified Amounts communicated to the Consumer are indicative only and do not bind Stitch to extend credit.
  4. Eligibility and pre-qualification
    1. To use the Product the Consumer must:
      1. be a natural person, at least 18 years old;
      2. hold a valid South African ID;
      3. hold a bank account in the Consumer's own name with a registered South African bank;
      4. not be currently under debt review, administration or sequestration; and
      5. pass Stitch's identity verification, FICA and credit checks.
    2. Stitch may decline any application or pre-qualification request in its discretion. Where the decision is based on adverse credit information, Stitch will inform the Consumer of the source of that information in compliance with section 62 of the NCA.
  5. Concluding a Transaction
    1. For each Transaction:
      1. the Consumer selects the Merchant purchase amount and the Consumer's preferred term;
      2. Stitch issues a Quote to the Consumer as required by the NCA;
      3. the Quote is binding on Stitch for 5 (five) Business Days from issue;
      4. if the Consumer accepts the Quote, the Consumer is presented with the Credit Agreement, together with the then-current T&Cs (which form part of the Credit Agreement), for tick-box acceptance;
      5. the Consumer pays the upfront Initiation Fee and, where the Quote specifies a deposit, the Deposit, in cleared funds; and
      6. on satisfaction of the suspensive condition, Stitch disburses the gross purchase price, which comprises of the Deposit, if any, plus the Principal Debt, directly to the Merchant.
    2. Payment of the upfront Initiation Fee and any Deposit is collected as part of the same checkout transaction in which the Consumer tick-box accepts the Credit Agreement and the then-current T&Cs. If cleared funds are not received as part of that same checkout transaction, the suspensive condition fails, the Credit Agreement falls away, no charges accrue and any amount received is refunded to the Consumer's payment instrument within 5 (five) Business Days.
  6. Returns, refunds and chargebacks
    1. Stitch is a credit provider and not a Merchant. Stitch does not sell, deliver, warrant or guarantee any goods or services purchased through the Product. The Consumer's rights and obligations in respect of the goods or services, including delivery, defects, warranties, and the Consumer's right to return, are governed by the Merchant's terms of sale, the Consumer Protection Act 68 of 2008, and any other applicable law.
    2. Returns and Refunds
      1. If the Consumer returns the goods, or any part thereof, to the Merchant in accordance with the Merchant's returns policy or as required by applicable law, the Consumer must notify Stitch through the Stitch Consumer website or by emailing support@stitch.money as soon as the return is requested.
      2. Where the Merchant accepts a full or partial return, the Merchant will credit Stitch accordingly. On receipt of that credit Stitch will (i) settle in full the outstanding Principal Debt under the Credit Agreement, (ii) refund to the Consumer any principal repayments the Consumer has already made under the Credit Agreement and (iii) refund to the Consumer any deposit paid by the Consumer in respect of the Transaction. If applicable, Stitch will terminate the Credit Agreement and confirm settlement to the Consumer in writing. Refunds are paid to the Consumer's nominated bank account within 14 (fourteen) Business Days of Stitch receiving the credit from the Merchant.
      3. In the case of a partial return, the Merchant will credit Stitch with the value of the returned portion. Stitch will apply that credit first to reduce the outstanding Principal Debt under the Credit Agreement. Any portion of the credit that exceeds the outstanding Principal Debt will be refunded to the Consumer, and, where applicable, a proportionate part of the Deposit, within 10 (ten) Business Days. The Consumer continues to pay the remaining Instalments on the reduced principal.
      4. Where the Merchant withholds any portion of the gross purchase price under its returns policy (for example, a restocking fee or a deduction for damage), the corresponding portion is not refunded to the Consumer and will be deducted from the amounts refundable under this clause in the following order: first against any Deposit refund, and only thereafter against the principal-repayment refund.
    3. Items that are not refunded
      1. The Initiation Fee is not refundable in any circumstance once the suspensive condition has been satisfied. The Initiation Fee covers the costs of entering into the Credit Agreement, which Stitch incurs at conclusion of the Credit Agreement and which are not reversed by a subsequent return of the goods.
      2. Monthly service fees that have already been levied are not refundable. The service fee covers the cost of servicing the Credit Agreement for each month it has been in force, and that service has been provided.
      3. Interest that has already accrued up to the date the Merchant credits Stitch is not refundable. Interest after that date stops accruing on the Principal Debt that has been reduced or extinguished.
      4. The Deposit, if any, is the Consumer's own money applied to the purchase. It is refundable to the Consumer on a full return where the Merchant credits Stitch with the gross purchase price, subject to any deduction the Merchant withholds under its returns policy. On a partial return, the Deposit is refunded pro rata to the extent the Merchant's credit exceeds the outstanding Principal Debt.
      5. If the Credit Agreement is settled in full as a result of a return, the Consumer will not be charged any further service fee or interest, but service fees and interest already charged before settlement remain payable.
    4. Pending refund; payment obligation continues
      1. Until Stitch has received the credit from the Merchant in respect of a return, the Consumer's obligation to pay each Instalment under the Credit Agreement on the due date continues. The Consumer should not stop paying on the assumption that a return will result in cancellation of future Instalments.
      2. If a refund is processed mid-month and an Instalment has already been collected for that month, Stitch will apply the refund first against the next due Instalment(s), or any arrears, and refund any remaining surplus to the Consumer's nominated bank account within 10 (ten) Business Days.
    5. Chargebacks and disputes with the Merchant
      1. Where the Consumer disputes a Transaction with the Merchant (for example, on the basis of non-delivery, faulty goods, goods not as described, or unauthorised purchase), the Consumer should raise the dispute with the Merchant in the first instance, in accordance with the Merchant's terms of sale and the Consumer Protection Act.
      2. The Consumer must notify Stitch of any such dispute as soon as it is raised with the Merchant, through the Stitch app or by emailing compliance@stitch.money. Stitch may, but is not obliged to, assist with the dispute resolution.
      3. During a Merchant dispute, the Consumer's payment obligations to Stitch under the Credit Agreement continue. The Consumer must continue to pay each Instalment on the due date until the dispute is resolved and Stitch has been credited.
      4. If the Merchant accepts the dispute and credits Stitch, the credit will be applied to the Credit Agreement in the same manner as a Refund under clause 6.2 above. The Initiation Fee, service fees and interest already charged remain payable on the same basis as for a Refund.
      5. If the Merchant rejects the dispute, the Consumer may pursue the matter against the Merchant directly through alternative dispute resolution, the Consumer Goods and Services Ombud, the National Consumer Commission or any other appropriate forum. Stitch is not a party to such proceedings.
      6. Where Stitch has reasonable grounds to suspect fraud or unauthorised use, Stitch may initiate a Chargeback against the Merchant under the relevant payment scheme rules. The recovery flow is as for a Refund.
    6. Refund of unearned interest on early settlement
      Nothing in this clause limits the Consumer's right under section 125 of the NCA to settle the Credit Agreement at any time and pay only interest accrued to the settlement date.
  7. Debt review
    1. The Consumer is entitled to apply to a registered debt counsellor at any time to be declared over-indebted in terms of section 86 of the NCA.
    2. The debt review process commences when the debt counsellor delivers a Form 17.1 notification to Stitch. Stitch will, within the prescribed periods, provide the debt counsellor with a certificate of balance.
    3. If a debt re-arrangement is agreed or ordered, Stitch will give effect to the rearranged payment plan and adjust collection arrangements accordingly.
    4. If the Consumer applies for debt review on a Credit Agreement that is already the subject of pending litigation, the position in section 86(2) of the NCA will apply.
    5. If the Consumer is already under debt review when default occurs, Stitch will follow the section 86(10) process for terminating the debt review where appropriate, on at least 60 (sixty) Business Days' written notice.
  8. Consents and personal information
    1. Stitch Services is the responsible party, as defined in POPIA, in respect of the Consumer's personal information processed under or in support of any Credit Agreement. Other members of the Stitch Group, including Stitch Money, process the Consumer's personal information as operators on behalf of Stitch Services, or otherwise on the basis described in the Privacy Policy. The Privacy Policy describes the purposes of processing, the recipients (including credit bureaux, the Merchant for fulfilment, payment processors and Stitch's authorised service providers), any cross-border transfers, retention periods, the Consumer's rights as a data subject and the contact details of the Information Regulator.
    2. The Consumer consents to Stitch Services and any other member of the Stitch Group acting on its behalf:
      1. verifying the Consumer's identity and conducting fraud and FICA checks, including consulting third-party data sources;
      2. conducting credit bureau enquiries on the Consumer at sign-up and for each Transaction during the relationship, including enquiries made by Stitch Money under its contracts with TransUnion, Experian and other registered credit bureaux;
      3. performing the Affordability Assessment in compliance with section 81 of the NCA and Regulation 23A;
      4. reporting the existence and performance of each Credit Agreement to registered credit bureaux;
      5. collecting Instalments under the Payment Mandate, including by Stitch Money acting as TPPP on behalf of Stitch Services;
      6. processing payments to and from the Merchant in connection with any Transaction, including by Stitch Money acting as TPPP on behalf of Stitch Services;
      7. sharing relevant transaction information with the Merchant for the purposes of fulfilment, returns and chargeback processing; and
      8. processing the Consumer's personal information for the operational purposes set out in the Privacy Policy.
    3. Biometric verification (facial recognition)
      1. The Consumer expressly and specifically consents, in terms of section 27(1)(a) of POPIA, to Stitch, and any other member of the Stitch Group acting on behalf of Stitch Services, and any biometric service provider engaged by Stitch, processing the Consumer’s facial biometric information for the purposes of (a) verifying the Consumer’s identity at sign-up; (b) re-verifying identity for each Transaction and at other points in the relationship where Stitch reasonably requires re-verification, for example, fraud prevention or material change in risk profile; (c) detecting and preventing identity fraud and unauthorised use of the Product; and (d) complying with FICA and other applicable law.
      2. The Consumer’s facial biometric information is processed and retained in accordance with the Privacy Policy, and is not shared with any party other than Stitch’s biometric service provider and law enforcement authorities where required by law.
      3. The Consumer may withdraw this consent on written notice to Stitch, provided that Stitch may decline to continue providing the Product to the Consumer if biometric verification cannot be performed.
    4. The Consumer also consents to members of the Stitch Group sharing personal information among themselves to the extent necessary to perform their respective functions under or in support of the Credit Agreement.
    5. Stitch Services and Stitch Money report to the following registered credit bureaux: TransUnion (South Africa) Proprietary Limited and Experian South Africa Proprietary Limited.
    6. The Consumer may exercise rights under POPIA, including access, correction, objection and deletion rights, and lodge complaints with the Information Regulator as described in the Privacy Policy.
  9. Marketing communications
    1. Marketing consent is captured separately from the Consumer's acceptance of these T&Cs and from the Consumer's signature on any Credit Agreement. The Consumer may opt in or opt out of marketing communications at any time, channel by channel (email, SMS, push notifications), through the Stitch Consumer website or in writing to support@stitch.money.
    2. Opting out of marketing does not affect the Consumer's rights or obligations under any Credit Agreement.
    3. Marketing communications are sent in compliance with section 69 of POPIA and section 45 of the Electronic Communications and Transactions Act 25 of 2002.
  10. Variation and notices
    1. Stitch may vary these T&Cs in accordance with clause 1.5. Where a variation materially affects an existing Credit Agreement, section 104 of the NCA applies and Stitch will give the Consumer at least 5 (five) Business Days' prior written notice.
    2. Notices to the Consumer will be sent to the email address and mobile number recorded as the Consumer's chosen procedural addresses in the Credit Agreement.
    3. Notices to Stitch must be sent to legal@stitch.money or to the registered office of Stitch.
  11. Complaints
    1. Complaints may be raised in the first instance through the Stitch Consumer website, by emailing support@stitch.money, or by calling the Stitch support line. Stitch will acknowledge a complaint within 2 (two) Business Days and aim to resolve it within 10 (ten) Business Days.
    2. If the Consumer is not satisfied with Stitch's response, the Consumer may escalate to the Credit Ombud (www.creditombud.org.za, 0861 662 837), to the National Credit Regulator (www.ncr.org.za, 0860 627 627), or by application to the National Consumer Tribunal (www.thenct.org.za, 012 683 8140). The Consumer may also approach a consumer court, alternative dispute resolution agent or another ombud with jurisdiction.
  12. Termination of the relationship
    1. The Consumer may terminate the Consumer's relationship with Stitch at any time, provided no Credit Agreement is then outstanding. Where a Credit Agreement is outstanding, the Consumer's rights to settle and terminate that Credit Agreement are as set out in the Credit Agreement.
    2. Stitch may suspend or close the Consumer's account at any time on reasonable written notice, save where Stitch is entitled to act with immediate effect, for example on suspected fraud, sanctions breach or breach of the Consumer warranties or other material provision of the Credit Agreement. Suspension or closure of the account does not affect the rights and obligations of either party under any Credit Agreement that remain in force.
  13. Electronic execution and records
    1. The Consumer agrees that any Quote, Credit Agreement, these Ts and Cs, notice or other communication may be issued, signed and/or delivered electronically. The parties agree under section 13(3) of the Electronic Communications and Transactions Act 25 of 2002 that the methods used by Stitch, being tick-box acceptance, biometric verification at sign-up, authenticated session and audit trail, satisfy any requirement that a document be signed.
    2. Stitch retains the rendered PDF of each Credit Agreement and Quote, together with the audit trail of acceptance, for the period required by section 170 of the NCA.
  14. General
    1. Entire agreement: these T&Cs, together with the relevant Quote and Credit Agreement, constitute the entire agreement between Stitch and the Consumer in respect of the Product and any Transaction.
    2. Limitation of liability: to the maximum extent permitted by law, Stitch’s aggregate liability to the Consumer under or in connection with these T&Cs, the Product or any matter relating to the Stitch-Consumer relationship, other than under a specific Credit Agreement, is limited to the total fees and interest paid by the Consumer to Stitch under the Product in the 12 (twelve) months preceding the event giving rise to the liability, save for liability that cannot be limited at law.
    3. Severability: if any provision of these T&Cs is found to be invalid or unenforceable, they shall be severed from the T&Cs, and the remaining provisions continue in full force and effect.
    4. No waiver: Stitch's failure to enforce any provision is not a waiver of that provision and does not prevent Stitch from enforcing it later.
    5. Indulgences: any indulgence Stitch may grant to the Consumer does not constitute a waiver of any right and does not prevent Stitch from later requiring strict compliance.
    6. Governing law: these T&Cs and any Quote and/or Credit Agreement are governed by the laws of the Republic of South Africa.
    7. Counterparts: any document required to be signed by the parties may be signed in counterparts, including electronic counterparts, each of which is an original and all of which together constitute one document.
  15. Acknowledgement
    By acceptance of the Stitch sign-up flow, and again on conclusion of each Credit Agreement, the Consumer confirms receipt of these T&Cs, acknowledges having had adequate opportunity to read and understand them, and agrees to be bound by them. The Consumer's electronic acceptance is recorded in the audit trail described in clause 13.